Operations & HR Services

New POS Operations Management:
Procedures Design, Personnel Recruitment & Full Training

New Pharmacy | Set Up Service

/ New POS Operations

Procedures Design,
Personnel Recruitment & Full Training

Design the pharmacy’s organization chart and the internal operational system by recruiting the appropriate staff, defining its responsibilities and duties, and training the new team.

/ Objective /

  • Structured function based on the organization chart
  • Quality and customer service time management
  • Organization of support processes and risk control
  • Productivity management, systematization and compliance with quality standards
  • Marketability increase, strategy framework and administrative costs control
  • Separation of responsibility positions and duties
  • Identification with the company goals and cohesion (unifying behaviour)
  • Employee satisfaction and minimization of leave requests
  • Protection of the business interests
  • Trained management and operations team

01/ Evaluation

Definition of the pharmacy’s goals and jobs’ profile. Founders’ evaluation.


Founder – Management – Owner

  • Business vision and personnel’s role
  • Satisfaction level regarding the overall business function
  • Cognitive level of human resources management
  • Establishment of values and beliefs (business core values)
  • Operation under the organization chart and management profile evaluation

Staff in previous experience

  • Behaviour, motivational style, job satisfaction and staff commitment
  • Level of internal procedures completion (frontline and back-office processes)
  • Style, image and behaviour

02/ System Design

Design of the internal procedures quality management system, taking into account the personalized status of the pharmacy.

  • Organization chart and positions/roles hierarchy
  • Description of management, executives and staff duties
  • Separation of responsibility and execution tasks
  • Definition of group spirit during working hours
  • Definition of time and quality sequence of tasks
  • Design of jobs for staff organization
  • Individual training of the management team and the executives in the quality management system
  • Definition of the work shifts and the working hours
  • Management guidance in the quality management system
  • Group presentation to newly appointed pharmacy staff
  • Delivery of a new management and internal control system

03/ Recruitment

Εύρεση & αξιολόγηση υποψηφίων, οργάνωση στελέχωσης νέων θέσεων εργασίας.

/ Valuation Indicators

  • Behaviour and motivational style
  • Job satisfaction and commitment to previous work
  • Individual skills and professional spirit
  • Teamwork and communication level
  • Work experience in a relevant job and cognitive scope

/ Methodology

  • Post job openings on trade media
  • Access to Pharmacy2020 candidates database
  • Evaluation of incoming CVs
  • Telephone interview of selected candidates
  • Physical (or Skype) interview of selected candidates in collaboration with management
  • Summary report of candidates to the pharmacy management
  • Cooperation proposal and information of the candidates (job offer)

04/ Personnel Training: Management, Operations, Sales & Marketing

Individual and group training sessions of the new pharmacy management and operation team on issues regarding management, operating procedures, customer service and sales promotion.

/ Management Seminars

Basic theory and pharmacy management

  • Development of vision, goals and purpose of the business
  • Improvement of management and personnel performance
  • Project management, time management, cost and quality management
  • Leadership and Micromanagement
  • Control and management of the quality and processes system
  • Internal communication and teamwork

Practical topics for the management

  • Management and supervision of the customer service: Drug prescription, lab and free sales
  • Product organizing: Orders, deliveries, storage and shelves supply
  • Financial and quality crisis management with clients
  • Control and deposit of insurance funds prescriptions
  • Financial transactions and backlogs
  • Personnel training management
  • Organization of the work shifts, working hours and leaves

/ Operations Seminars

Practical training of the staff in operating flow duties in service areas.

  • Online drugs prescription
  • Online supplies prescription
  • Handwritten insurance fund prescription for immunotherapy vaccines
  • Progress update of prescriptions/orders
  • Medicines lending
  • Pending issues management
  • Free Sales
    • Medicines and drugs/quinolones
    • Over the counter (OTC) products
    • Parapharmaceutical categories
  • Laboratory formulations support
    • Galenical preparations on prescription
    • Galenical preparations on an insurance fund prescription
    • Homeopathic preparations
  • Laboratory formulations support
    • Diagnostic Services
    • Use of diagnostic and medical devices
    • Nursing services and primary healthcare
    • Beauty and skincare

/ Sales & Marketing Seminars

  • Consumer psychology
  • Customer Segmentation & Categorization
  • Customer service and sales techniques
  • Customer reward, satisfaction and commitment
  • Communication and empathy
  • Cross-Selling, Up-Selling & Down-Selling
  • After – sales support
  • Phone customer service
  • Promotions Management

/ Result /

  • Coordinated management and organized task assignment team
  • Effective and quality customer service
  • Time-saving, mismanagement and risk reduction in developing tasks and actions
  • Awareness through systematic recording of staff training/education points
  • Optimization of economy and operating costs
  • Highlighting the administrative profile and easy transfer of responsibilities
  • Protection of the pharmacy’s reputation and profile