/ New POS Operations
Management:
Procedures Design,
Personnel Recruitment & Full Training
Design the pharmacy’s organization chart and the internal operational system by recruiting the appropriate staff, defining its responsibilities and duties, and training the new team.
/ Objective /
- Structured function based on the organization chart
- Quality and customer service time management
- Organization of support processes and risk control
- Productivity management, systematization and compliance with quality standards
- Marketability increase, strategy framework and administrative costs control
- Separation of responsibility positions and duties
- Identification with the company goals and cohesion (unifying behaviour)
- Employee satisfaction and minimization of leave requests
- Protection of the business interests
- Trained management and operations team
01/ Evaluation
Definition of the pharmacy’s goals and jobs’ profile. Founders’ evaluation.
Founder – Management – Owner
- Business vision and personnel’s role
- Satisfaction level regarding the overall business function
- Cognitive level of human resources management
- Establishment of values and beliefs (business core values)
- Operation under the organization chart and management profile evaluation
Staff in previous experience
- Behaviour, motivational style, job satisfaction and staff commitment
- Level of internal procedures completion (frontline and back-office processes)
- Style, image and behaviour
02/ System Design
Design of the internal procedures quality management system, taking into account the personalized status of the pharmacy.
- Organization chart and positions/roles hierarchy
- Description of management, executives and staff duties
- Separation of responsibility and execution tasks
- Definition of group spirit during working hours
- Definition of time and quality sequence of tasks
- Design of jobs for staff organization
- Individual training of the management team and the executives in the quality management system
- Definition of the work shifts and the working hours
- Management guidance in the quality management system
- Group presentation to newly appointed pharmacy staff
- Delivery of a new management and internal control system
03/ Recruitment
Εύρεση & αξιολόγηση υποψηφίων, οργάνωση στελέχωσης νέων θέσεων εργασίας.
/ Valuation Indicators
- Behaviour and motivational style
- Job satisfaction and commitment to previous work
- Individual skills and professional spirit
- Teamwork and communication level
- Work experience in a relevant job and cognitive scope
/ Methodology
- Post job openings on trade media
- Access to Pharmacy2020 candidates database
- Evaluation of incoming CVs
- Telephone interview of selected candidates
- Physical (or Skype) interview of selected candidates in collaboration with management
- Summary report of candidates to the pharmacy management
- Cooperation proposal and information of the candidates (job offer)
04/ Personnel Training: Management, Operations, Sales & Marketing
Individual and group training sessions of the new pharmacy management and operation team on issues regarding management, operating procedures, customer service and sales promotion.
/ Management Seminars
Basic theory and pharmacy management
skills
- Development of vision, goals and purpose of the business
- Improvement of management and personnel performance
- Project management, time management, cost and quality management
- Leadership and Micromanagement
- Control and management of the quality and processes system
- Internal communication and teamwork
Practical topics for the management
- Management and supervision of the customer service: Drug prescription, lab and free sales
- Product organizing: Orders, deliveries, storage and shelves supply
- Financial and quality crisis management with clients
- Control and deposit of insurance funds prescriptions
- Financial transactions and backlogs
- Personnel training management
- Organization of the work shifts, working hours and leaves
/ Operations Seminars
Practical training of the staff in operating flow duties in service areas.
- Online drugs prescription
- Online supplies prescription
- Handwritten insurance fund prescription for immunotherapy vaccines
- Progress update of prescriptions/orders
- Medicines lending
- Pending issues management
- Free Sales
- Medicines and drugs/quinolones
- Over the counter (OTC) products
- Parapharmaceutical categories
- Laboratory formulations support
- Galenical preparations on prescription
- Galenical preparations on an insurance fund prescription
- Homeopathic preparations
- Laboratory formulations support
- Diagnostic Services
- Use of diagnostic and medical devices
- Nursing services and primary healthcare
- Beauty and skincare
/ Sales & Marketing Seminars
- Consumer psychology
- Customer Segmentation & Categorization
- Customer service and sales techniques
- Customer reward, satisfaction and commitment
- Communication and empathy
- Cross-Selling, Up-Selling & Down-Selling
- After – sales support
- Phone customer service
- Promotions Management
/ Result /
- Coordinated management and organized task assignment team
- Effective and quality customer service
- Time-saving, mismanagement and risk reduction in developing tasks and actions
- Awareness through systematic recording of staff training/education points
- Optimization of economy and operating costs
- Highlighting the administrative profile and easy transfer of responsibilities
- Protection of the pharmacy’s reputation and profile