Customer Service

You have your own pharmacy. What’s next?

You have your own pharmacy. What’s next? 1201 631 Pharmacy2020

You run your own pharmacy and you are surely aware that no business can stand out if the…

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Women, Consumer Behavior, Pharmacy: a dynamic triangle

Women, Consumer Behavior, Pharmacy: a dynamic triangle 1200 631 Pharmacy2020

Pharmacies nowadays have gone beyond the obvious, i.e. fulfilling prescriptions and offering health services. They offer a wide…

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Online pharmacy: a phenomenon of our times

Online pharmacy: a phenomenon of our times 1200 631 Pharmacy2020

The online pharmacy is the online service of a «physical» licensed pharmacy.  The two of them can perfectly…

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Music in your pharmacy? Yes, for a number of reasons

Music in your pharmacy? Yes, for a number of reasons 1200 631 Pharmacy2020

The majority of customers feel embarrassed when they enter a silent store where nothing is heard. This leads…

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Millennial mothers: Αn interesting target group for your pharmacy

Millennial mothers: Αn interesting target group for your pharmacy 1200 631 Pharmacy2020

Who are considered millennial moms? Mothers who were born between 1980 and 2000. They form a very interesting…

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How can I offer the best possible service?

How can I offer the best possible service? 1200 631 Pharmacy2020

Modern pharmacies have gone beyond providing medicines or high-quality consumer products. The main concern for the pharmacist and…

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Caring for my clients

Caring for my clients 1200 631 Pharmacy2020

The pharmacist-client relationship has shifted from just selling medicines to the creation of a personal relationship and an…

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Boost both physical & online sales

Boost both physical & online sales 1200 631 Pharmacy2020

Pharmacies are looking for ways to offer their customers a pleasant and seamless shopping experience, either through their…

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3 things you should never tell your customers

3 things you should never tell your customers 1200 631 Pharmacy2020

The study “The Three Ds of Customer Experience” by James Allen, Frederick F. Reichheld and Barney Hamilton reveals…

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Team spirit boosts your pharmacy’s results

Team spirit boosts your pharmacy’s results 1201 631 Pharmacy2020

All pharmacists dread extremely busy days, when the number of customers in queue is steadily increasing and the…

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