You have your own pharmacy. What’s next? 1201 631 Pharmacy2020

You have your own pharmacy. What’s next?

You run your own pharmacy and you are surely aware that no business can stand out if the manager is…

Music in your pharmacy? Yes, for a number of reasons 1200 631 Pharmacy2020

Music in your pharmacy? Yes, for a number of reasons

The majority of customers feel embarrassed when they enter a silent store where nothing is heard. This leads them subconsciously…

How can I offer the best possible service? 1200 631 Pharmacy2020

How can I offer the best possible service?

Modern pharmacies have gone beyond providing medicines or high-quality consumer products. The main concern for the pharmacist and his staff…

Boost both physical & online sales 1200 631 Pharmacy2020

Boost both physical & online sales

Pharmacies are looking for ways to offer their customers a pleasant and seamless shopping experience, either through their physical store…

The law of the vital few & the trivial many 1200 631 Pharmacy2020

The law of the vital few & the trivial many

This story begins in 1906 with an economist who was observing the peas in his garden. The Italian Vilfredo Pareto,…

3 things you should never tell your customers 1200 631 Pharmacy2020

3 things you should never tell your customers

The study “The Three Ds of Customer Experience” by James Allen, Frederick F. Reichheld and Barney Hamilton reveals that 8…

Is it wise for a pharmacy to use a human resources consultant? 1201 631 Pharmacy2020

Is it wise for a pharmacy to use a human resources consultant?

Let us make it clear altogether: this article applies to all pharmacies: small, medium, large or chains of drugstores. The…

Team spirit boosts your pharmacy’s results 1201 631 Pharmacy2020

Team spirit boosts your pharmacy’s results

All pharmacists dread extremely busy days, when the number of customers in queue is steadily increasing and the flow of…

Satisfied customers lead to increased sales 1201 631 Pharmacy2020

Satisfied customers lead to increased sales

Satisfied customers mean two things for a pharmacy: first of all they are loyal and, secondly, they are willing to…

Goal-setting leads to success 1201 631 Pharmacy2020

Goal-setting leads to success

Luck and coincidence constitute, by no means, the way to success. Goal-setting is the way to get what you are…

Promoting your pharmacy 1200 631 Pharmacy2020

Promoting your pharmacy

Effective communication with the existing and the potential audience is the pillar of success of a pharmacy. Nowadays, communication has…

Increase your clients & keep the existing ones! 1200 631 Pharmacy2020

Increase your clients & keep the existing ones!

Pharmacists very often get obsessed with increasing their clientele. Many of them adopt a common misconception that once a consumer…