You have your own pharmacy. What’s next?
You run your own pharmacy and you are surely aware that no business can stand out if the manager is…
You run your own pharmacy and you are surely aware that no business can stand out if the manager is…
The majority of customers feel embarrassed when they enter a silent store where nothing is heard. This leads them subconsciously…
Modern pharmacies have gone beyond providing medicines or high-quality consumer products. The main concern for the pharmacist and his staff…
Pharmacies are looking for ways to offer their customers a pleasant and seamless shopping experience, either through their physical store…
This story begins in 1906 with an economist who was observing the peas in his garden. The Italian Vilfredo Pareto,…
The study “The Three Ds of Customer Experience” by James Allen, Frederick F. Reichheld and Barney Hamilton reveals that 8…
Let us make it clear altogether: this article applies to all pharmacies: small, medium, large or chains of drugstores. The…
All pharmacists dread extremely busy days, when the number of customers in queue is steadily increasing and the flow of…
Satisfied customers mean two things for a pharmacy: first of all they are loyal and, secondly, they are willing to…
Luck and coincidence constitute, by no means, the way to success. Goal-setting is the way to get what you are…
Effective communication with the existing and the potential audience is the pillar of success of a pharmacy. Nowadays, communication has…
Pharmacists very often get obsessed with increasing their clientele. Many of them adopt a common misconception that once a consumer…